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returns & exchanges

          

what is miss antipodes return policy?


You must request an exchange or return within 7 days of receiving the item.
The item/s must be in original condition, with all tags still attached and with the original packaging. 
Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments that smell of perfume.
Item/s must not have been worn, washed or altered in any way. 
Items returned without the tag attached, or not in its original condition will not be accepted. 
Items that do not meet our returns policy will not be accepted and will be returned to the customer.
The item/s must be returned to our warehouse before the refund or exchange is made.
The cost of the original freight and return to the warehouse will not be reimbursed or refunded.
 

  

are returns free?


The shipping cost incurred for returning item/s to Miss Antipodes for an exchange or refund are NOT covered or reimbursed by us.
If you request an exchange, however, we will cover the shipping cost to send the new size out to you.


  

how do I organise a return? 


If you've met the above requirements, you may submit a Return Request by e-mailing pamela@missantipodes.com

Once your return request has been authorised we will contact you via email and supply you with a Returns Authorisation (RA) Number,
the return address details and a Returns Form, which should be included inside your return package. 
Please note, we are unable to be held liable for the loss of your item being returned. 
We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
 
 

  

how long does it take for my exchange / refund to be processed? 


We try and process returns as quickly as possible. Once your returned parcel has been received by our warehouse, 
we will contact you to advise that the returns process has been completed and your exchange sent or refund issued.
Please allow 3-5 business days from receipt of your returned parcel for the items to be processed and checked by our team.
Processing times may vary during busy periods. 
Please note, the total time taken to process your return will be dependent on when your return is received by our warehouse.
For exchanges: We will send your new garment/s out and email you confirmation once complete.
For refunds: We will issue refunds back via your original payment method (credit/debit card or PayPal), and email you a confirmation once the refund has been issued.
Please note, it may take up to 10 business days for the funds to clear back into your account, depending on your financial institution.
Please keep an eye out for email notifications from us, as we will keep you updated along the way.
 

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